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PHHC Franchise System

 
The Pure Heart Home Care Franchise (PHHC) System was developed based on successful business experiences from the past and present. The PHHC System seamlessly integrates every aspect of your homecare franchise, including payroll, billing, scheduling, reporting, personnel management, timesheet management and much more. We are consistently improving our system by tracking industry trends and from direct user input. The PHHC System allows franchisees to focus more time and energy on their business success by networking, advertising, and working effectively with employees, caregivers, and clients. Features of the PHHC System include:
  • Web Based Portal
  • Centralized Toll-Free
  • Centralized Caregiver Application System
  • Centralized Online Lead Distribution System
  • Centralized Scheduling System
  • Communication/Collaboration System Area
  • Franchise Business Center
  • Document and Training Library
  • Marketing and Advertising Materials Center
 
 

PHHC Franchise Advantage

 

The PHHC business model is one that supports constant growth and encourages continuous process improvement to perfect services on an ongoing basis. Our unique business model focuses on helping you successfully execute the steps of daily activities while reducing the cost and time it takes to conduct these activities over time. Special care has been given to utilizing available tools that will enhance your business.

PHHC Centralized Call Center

  • Offers a centralize access number 24 hours a day.
  • Toll-free number puts you in touch with our Staff and Franchisees quickly and efficiently.
  • Call Center is staff with Representatives who takes referrals, messages and contacts the appropriate PHHC Home Care Office.
     

Stay in Touch with Cell Phone/PDA Alerts

  • We send you notification via your cell phone, PDA, and email with your leads, clients’ calls, caregivers’ calls, and emergency calls.
  • We are also your backup support for your scheduling so you know immediately when it changes. You'll always be informed, because PHHC Call Center let's you know when there's something that needs your attention.
     

Help Your Staff Communicate More Effectively

  • PHHC Call Center messaging and reporting systems ensure your staff in your Home Care Agency is always in touch with the most important aspect of their jobs: Providing care to people they serve.
  • PHHC Call Center systems promote communication between agency directors, care coordinators, weekday and weekend direct care staff, private duty nurses, and other professionals in your business.
     

Improve Care for PHHC Clients

  • With PHHC Online Web Based Systems and PHHCCallCenter we are able to produce positive effects at every level of the Home Care Business.
  • This result in an improved care experience for the individual served. People in your business will spend less time on paperwork while producing higher quality service and documentation than ever before.
     
PHHC Franchise Marketing
 
PHHC marketing materials are very unique and provide options to our franchisees. Highlights include both local and regional marketing strategies, as well as national marketing campaigns that enhance visibility and brand recognition. The materials we use will help you create and sustain superior visibility and success in your community. A variety of online campaigns, printed materials, mailing campaigns, and internet strategies will help your business achieve market dominance in a short amount of time.
 
PHHC Franchise Support
support
  • We are always available to you, real-time communication via phone, online and in-person with a talented and knowledgeable Corporate Office staff.
  • Ongoing industry training programs resources to assist you.
  • A comprehensive, proven approach to building your brand awareness and generating clients locally. System-wide advertising targeted locally, regionally, nationally, and lead generating programs.
  • Daily communication on eldercare industry news and franchise home care industry. Collaboration with home care competitors to ensure key issues that impact the elderly care industry.
  • Proactive approaches to helping franchise owners reduce their risk exposure. Owner-to-owner mentoring programs and Online Resource Centers.
  • We are constantly conducting market comparisons and updating our techniques in order to remain competitive. We are here to help your business perform better so you can spend your time with clients and caregivers.
     
PHHC Franchise Monitoring
Franchise Monitoring

By monitoring our franchises, we help you manage your home care business more effectively and provide constant feedback. To ensure that all proper steps are being taken and legal and non-legal forms have been updated and read, we will provide periodic updated tools. This system saves time and money, by allowing you to focus on providing clients with excellent customer service, and screening caregivers to promote the highest quality care.